“Owning or renting property is business, but it's also personal”

Justin Lester MA BA(Hons) FSAC ACIArb MRICS
RICS Registered Valuer

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Back in 2013, when I was involved in managing a property for a family-owned investment company, I got a phone call from one of the tenants, a famous retailer.

"Does your firm own this property?"

I had to thank him because, even though we didn't own the property - we were their surveyors - the care and perseverance with which I had handled negotiations had convinced him that the firm must be the owners. And this really is the ethos I've always had.

Owning or renting property is business, but it's also personal.

We often ask ourselves, what would we want from a surveyor?

Obviously, like practically everyone, we would want the best possible deal. But, most of us want more than this.

We want plain talking and straight advice. We want to know the pitfalls and how to avoid them. We want those acting for us to understand our priorities and pressures.

It's not easy to give all of this to every client. But, deep down, we know the best results come from working with our clients, and by being open and upfront every step of the way.

You know what you’re doing. We know what we’re doing.

We have over 15 years experience, during which time we have dealt with 500+ rent reviews and lease renewals on shops, offices, and industrial properties. So if there's a problem, chances are we've dealt with it before.

You know what you're doing. We know what we're doing. So you can get on with your business without having to worry if you're getting the best out of your property.